“You Only Get One Chance to Make a First Impression”
Cheryl B. Walker-Robertson is a certified international protocol and etiquette expert. She has helped her clients learn to be more confident, courteous and strategic in business and social situations. She has counseled her clients, who represent business, government, education, sports and entertainment, privately and in groups. Considered a thought leader in her field, Ms. Walker-Robertson is a contributing writer to various trade and business publications and serves as the protocol expert for several organizations, blogs, podcasts and webinars. She also appears monthly on NBC 40, a widely watched television news program.
Ms. Walker-Robertson is Founder and Chief Protocol Officer of Protocol International, a professional protocol, etiquette, and business development consulting firm. The company is dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade, Protocol International has provided communication and leadership training programs, keynotes, and executive coaching to Fortune 500 companies, universities and national conferences. Some of her clients include PepsiCo, US Embassy, Odyssey Media, US Department of Commerce, Intercontinental Hotels, Amerihealth Mercy, YMCA, Publicis, and Wharton School of Business. Ms. Walker-Robertson custom designs business and office Protocol, workshops in business behavior, networking action plans, plans for entertaining clients over meals, professional image, business development strategies and international protocol and etiquette.
Ms. Walker-Robertson, recognized nationwide for her work with Odyssey Media, was born and raised in Philadelphia, Pennsylvania. She studied under the direction of Dorothea Johnson, Protocol Advisor and Liaison to the Washington Diplomatic Community for the Joint Military Attaché’. She earned a BS in Business Management from St Augustine’s College, an Associate’s Degree in Liberal Arts from Harcum College, a Certificate in Management from Penn State Executive Development Program, a Certificate in Negotiation from University of Notre Dame and a Certificate from Berlitz International as a licensed practitioner in cultural competence awareness and cultural navigation. Ms. Walker-Robertson has been a sales and marketing executive in the corporate arena for 30 years. She is a member of Association for Talent Development, the International Association of Protocol Consultants, International Association of Image Consultants, National Chamber of Commerce, National Association of Professional Women and the Association of Sales Training and Development.
Dennis R. Robertson
With a decorated college basketball career, it would only seem right that Dennis R. Robertson would become President of Protocol International’s Elite Athletes Division.
Dennis’ athletic achievements at Dorsey High School in Los Angeles, CA led to his participation in the 1979 Junior AAU Olympics and continued as an undergrad at the College of Idaho. It was there that he became the two-time Defensive Player of the Year (1984-86), Athlete of the Year (1985), and the Assistant Junior Varsity Coach (1986). To cap off his accomplishments in the Northwest, he became an NBA Pro-Am player with the Portland/Seattle team from 1986-1987. During this time Dennis opted out of playing professional ball in Brazil to graduate with a BS degree in Business Management from the Albertson Business School at the College of Idaho.
Dennis left the Northwest for the East Coast and played as the starting small forward for Each One-Teach One at the famous Rucker Park in Harlem under legendary Coach John Martin for three years. His amazing athletic training and experience merged well into the corporate arena. This allowed him to build a prolific career as a banking executive spanning over 30 years with American Express, JP Morgan Chase, and Carver Federal Savings Bank. This experience encompassed many aspects of corporate coaching, branding, training, development, campaigns, acquisitions, promotion, and staff recruitment. During his tenure, Dennis successfully completed the Chemical Bank Management Training Program. He was awarded the Certificate of Excellence at JP Morgan Chase (1998) and graduated from the JP Morgan Chase Branch Manager University with honors (2004) where he also received the Leadership Award from his peers. These achievements are a testament to his seamless ability to oversee all operational functions relating to policies and procedures, training, management, leadership, sales, and customer service.
Dennis brings to the table his high energy, competitive edge, personable leadership skills, and proven track record. The mission and purpose of the Elite Athlete Division is to develop high-performance teams and individuals by training, coaching and working with athletes off the court, including developing and managing their interpersonal skills. Dennis is currently working with Professional Athletes, College and University Athletic Departments, AAU teams, High Schools and youth.